Privacy Policy

1. Introduction

StarMatch.live (“we,” “our,” or “us”) operates a platform that enables Star Citizen players to coordinate multiplayer operations, join crews, and participate in organized gaming experiences within the Star Citizen universe. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Account Information

• Email address (required for account creation and authentication)
• Password (stored securely using industry-standard encryption)
• RSI (Roberts Space Industries) handle for identity verification
• Profile avatar (optional, user-uploaded)
• Citizen role preference (e.g., trader, miner, bounty hunter)

2.2 Usage Information

• Party participation history and mission engagement
• Scenario preferences and bookings
• Voice chat participation data (connection status only, not recordings)
• Team assignments and coordination data

2.3 Technical Information

• IP address and approximate location
• Browser type and device information
• Session data and authentication tokens
• Heartbeat and presence data for real-time features

2.4 Payment Information

If you make contributions or purchases through our platform, payment processing is handled by Stripe. We do not store your full credit card numbers or financial account details. Stripe's privacy policy governs the handling of payment information.

3. How We Use Your Information

• To create and manage your account
• To verify your identity through RSI handle validation
• To enable party coordination and team formation features
• To provide real-time presence and voice communication services
• To send important service-related notifications
• To process contributions and payments when applicable
• To improve and optimize our platform
• To ensure platform security and prevent abuse

4. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• With other users: Your RSI handle, avatar, and citizen role are visible to other party members during coordinated operations
• Service providers: We use Supabase for data storage and authentication, Stripe for payment processing, and LiveKit for voice communications
• Legal requirements: When required by law or to protect our rights and safety

5. Data Retention

We retain your account information for as long as your account is active. Party and mission participation data may be retained for statistical and improvement purposes in anonymized form. You may request deletion of your account and associated data at any time through your profile settings or by contacting us.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Object to or restrict certain processing activities
• Data portability where technically feasible

8. Children's Privacy

Our service is not intended for users under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Third-Party Services

Our platform integrates with Roberts Space Industries (RSI) for handle verification. We are not affiliated with Cloud Imperium Games or RSI. Your use of Star Citizen is governed by their respective terms and privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Switzerland. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts of Geneva, Switzerland.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at: